The Venue Contract Crisis — Raising problems, complaining, negotiating, resolving

Raising problems, complaining, negotiating, resolving — 문제가 있어요. / 제대로 작동하지 않아요. / 확인해 주세요. — 20 phrases

문제가 있어요.

munjega isseoyo. · [mun.dʑe.ɡɐ i.s͈ʌ.jo]

There's a problem.

The most basic way to report that something has gone wrong.

• 문제가 있어요.
• What kind of problem?

제대로 작동하지 않아요.

jedaero jakdonghaji anayo. · [tɕe.dɛ.ɾo tɕɐk̚.toŋ.ɦɐ.dʑi ɐ.nɐ.jo]

It isn't working properly.

When a device or a service isn't working right.

• 제대로 작동하지 않아요.
• Could you show me what it's doing?

확인해 주세요.

hwaginhae juseyo. · [hwɐ.ɡin.ɦɛ tɕu.se.jo]

Please check it.

Asking someone to check it for themselves.

• 확인해 주세요.
• Yes, I'll check right now.

다시 해 주세요.

dasi hae juseyo. · [tɐ.si hɛ tɕu.se.jo]

Please do it again.

Asking for a redo after a wrong result.

• 다시 해 주세요.
• Yes, we'll run it again.

잘못된 것 같아요.

jalmotdoen geot gatayo. · [tɕɐl.mot̚.twen kʌt̚ kɐ.tʰɐ.jo]

I think something's wrong.

Carefully suggesting that something has gone wrong.

• 잘못된 것 같아요.
• Which part do you think is wrong?

제가 요청한 내용과 달라요.

jega yocheonghan naeyonggwa dallayo. · [tɕe.ɡɐ jo.tɕʰʌŋ.ɦɐn nɛ.joŋ.ɡwɐ tɐl.ɾɐ.jo]

This isn't what I asked for.

When what you received differs from what you requested.

• 제가 요청한 내용과 달라요.
• Let me look into it. One moment.

언제 해결돼요?

eonje haegyeoldwaeyo? · [ʌn.dʑe hɛ.ɡjʌl.dwɛ.jo]

When will it be fixed?

Asking when something will be resolved.

• 언제 해결돼요?
• We'll have it fixed within the hour.

담당자와 이야기하고 싶어요.

damdangjawa iyagihago sipeoyo. · [tɐm.dɐŋ.dʑɐ.wɐ i.jɐ.ɡi.ɦɐ.ɡo si.pʰʌ.jo]

I'd like to speak to the person in charge.

When you need to talk to someone with authority.

• 담당자와 이야기하고 싶어요.
• Certainly, I'll fetch the person in charge.

환불해 주세요.

hwanbulhae juseyo. · [hwɐn.bul.ɦɛ tɕu.se.jo]

I'd like a refund, please.

When you want your money back.

• 환불해 주세요.
• We'll process it once we've checked the receipt.

다른 방법이 있어요?

dareun bangbeobi isseoyo? · [tɐ.ɾɯn pɐŋ.bʌ.bi i.s͈ʌ.jo]

Is there another way?

Looking for an alternative once something has been ruled out.

• 다른 방법이 있어요?
• That way, it can be done.

불편한 점을 설명드릴게요.

bulpyeonhan jeomeul seolmyeongdeurilgeyo. · [pul.pʰjʌn.ɦɐn tɕʌ.mɯl sʌl.mjʌŋ.dɯ.ɾil.ɡe.jo]

Let me explain what the problem is.

Delivering a complaint as facts rather than feelings.

• 불편한 점을 설명드릴게요.
• Please, go ahead.

먼저 사실관계를 확인해 주세요.

meonjeo sasilgwangyereul hwaginhae juseyo. · [mʌn.dʑʌ sɐ.sil.ɡwɐn.ɡje.ɾɯl hwɐ.ɡin.ɦɛ tɕu.se.jo]

Please establish the facts first.

Asking to check the facts first when accounts conflict.

• 먼저 사실관계를 확인해 주세요.
• Understood. We'll start with the records.

지금 가능한 해결책이 뭐예요?

jigeum ganeunghan haegyeolchaegi mwoyeyo? · [tɕi.ɡɯm kɐ.nɯŋ.ɦɐn hɛ.ɡjʌl.tɕʰɛ.ɡi mwʌ.je.jo]

What solutions are possible right now?

Narrowing to workable options when time is short.

• 지금 가능한 해결책이 뭐예요?
• Right now, these two are possible.

비용이 추가되는 이유가 뭐예요?

biyongi chugadoeneun iyuga mwoyeyo? · [pi.joŋ.i tɕʰu.ɡɐ.dwe.nɯn i.ju.ɡɐ mwʌ.je.jo]

Why is there an additional charge?

Asking the basis for an extra cost.

• 비용이 추가되는 이유가 뭐예요?
• That was added because it's emergency work.

제가 부담해야 하는 금액을 정확히 알려 주세요.

jega budamhaeya haneun geumaegeul jeonghwaki allyeo juseyo. · [tɕe.ɡɐ pu.dɐm.ɦɛ.jɐ hɐ.nɯn kɯ.mɛ.ɡɯl tɕʌŋ.ɦwɐ.kʰi ɐl.ɾjʌ tɕu.se.jo]

Please tell me exactly how much I have to pay.

Pinning down exactly what you owe.

• 제가 부담해야 하는 금액을 정확히 알려 주세요.
• Everything up to this line is your share.

같은 문제가 다시 생기지 않게 해 주세요.

gateun munjega dasi saenggiji anke hae juseyo. · [kɐ.tʰɯn mun.dʑe.ɡɐ tɐ.si sɛŋ.ɡi.dʑi ɐn.kʰe hɛ tɕu.se.jo]

Please make sure the same problem doesn't happen again.

Demanding measures that prevent a recurrence.

• 같은 문제가 다시 생기지 않게 해 주세요.
• Yes, we'll add an inspection step.

이 조건으로는 진행하기 어려워요.

i jogeoneuroneun jinhaenghagi eoryeowoyo. · [i tɕo.ɡʌ.nɯ.ɾo.nɯn tɕin.ɦɛŋ.ɦɐ.ɡi ʌ.ɾjʌ.wʌ.jo]

We can't go ahead on these terms.

Saying the terms as they stand aren't acceptable.

• 이 조건으로는 진행하기 어려워요.
• Then we'll review the terms again.

가격/일정을 조금 조정할 수 있을까요?

gagyeok/iljeongeul jogeum jojeonghal su isseulkkayo? · [kɐ.ɡjʌk̚.il.dʑʌŋ.ɯl tɕo.ɡɯm tɕo.dʑʌŋ.ɦɐl su i.s͈ɯl.k͈ɐ.jo]

Could we adjust the price/schedule a little?

Proposing to adjust the terms.

• 가격/일정을 조금 조정할 수 있을까요?
• What sort of figure did you have in mind?

서로 가능한 범위에서 해결했으면 좋겠어요.

seoro ganeunghan beomwieseo haegyeolhaesseumyeon jokesseoyo. · [sʌ.ɾo kɐ.nɯŋ.ɦɐn pʌ.mwi.e.sʌ hɛ.ɡjʌl.ɦɛ.s͈ɯ.mjʌn tɕo.kʰe.s͈ʌ.jo]

I hope we can settle this within what works for both of us.

Asking both sides to give a little and find common ground.

• 서로 가능한 범위에서 해결했으면 좋겠어요.
• Yes, that's what we'd like too.

합의한 내용을 다시 확인해 주세요.

habuihan naeyongeul dasi hwaginhae juseyo. · [hɐ.bɰi.ɦɐn nɛ.joŋ.ɯl tɐ.si hwɐ.ɡin.ɦɛ tɕu.se.jo]

Please confirm what we've agreed.

Confirming an agreement one last time.

• 합의한 내용을 다시 확인해 주세요.
• Certainly, let's go through it point by point.